Service Excellence Delivery Agent

Your tasks

About the Role Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards.

• Accountable to perform conformance checks...

Requirements

Essential

• Highschool qualification with minimum 2 years of job-related experience
• 2 years of experience in Customer Experience or Product Quality in any of Hospitality industry
• Command of English language
• Customer Experience
• Hospitality Quality Control Checks
• Auditing skills
• Strong mentoring
• Report writing
• Ability to foster teamwork among team members and over different departments

Preferred

• Minimum 1 year of working experience in an Aviation/Airline Quality Management...