Customer Service Officer

Responsibilities:

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage customers

Requirements:

Minimum of an HND from a recognised institution Minimum of 2 years of experience Outstanding phone and email etiquette Exceptional communication skills Team player with the ability to work on complaints in a calm and timely manner High proficiency in the MS Office suite is an added advantage Candidate should live within the Lekki-Ajah axis