Assistant Outlet Manager
Must-have:SeniorPrincipal
About the company
NiKU IKU Halal Yakiniku | Grilled & Simmered Japanese Takeout
Your tasks
What this role manages
- Plan and manage manpower
- Order and manage inventory from suppliers
- Manage customer complaints and ensure good customer service
- Conduct training for new staff
- Cook every core dish to the NiKU iKU standard: yakiniku and nitsuke
- Hold portion and sauce to specification on every dish, including customised orders
- Prepare ingredients and set up the station before service, and reset it after
- Complete pre-opening, pre-closure and triple checks, and record them
- Keep the station clean, hygienic and halal-compliant, including separation of utensils and ingredients
- Check ingredients at the station when they arrive, by sight and smell, and reject what fails
- Receive goods, record them, and print an expiry-date label for any food once its pack is opened, for example edamame
- Reply to work messages on Lark, SMS or WhatsApp in English or Chinese
- Wear the correct protective equipment and follow hot-oil and equipment procedure
- Report every near miss and every incident on the day it happens
- Keep the station stocked through service and flag a shortage before it stops the line
What this role leads
- Hold the standard when the queue is long, rather than trading quality for speed
- Speak up about a food safety or halal concern, including to someone more senior, and keep speaking until it is dealt with
- Take feedback and corrections without getting defensive, and apply them at the next service
- Help a new crew member find things and learn the station, without being asked to
Requirements
- Understand spoken instructions in at least one language shared with the outlet team: English, Mandarin or Malay
- Read and write in English or Chinese: the station SOP, expiry labels, records of goods received, replies to Lark, SMS and WhatsApp messages
- Able to work in a hot kitchen for long periods, including standing, lifting and working at heat
- We consider reasonable accomodation
- Available for outlet shifts, including weekends, PH & peak period