Application Support Engineer

Roles & Responsibilities

• Develop end-to-end functional and technical understanding of all in-scope applications, including business workflows, architecture, databases, integrations, and dependencies.

• Act as the primary onsite technical interface for business users, application owners, and IT stakeholders.

• Coordinate application support, incident investigation, root cause analysis, defect resolution, and enhancements with the offshore team.

• Gather and translate business requirements into actionable technical tasks for the India delivery team.

• Perform initial technical troubleshooting involving .NET applications, SQL databases, APIs, and application performance.

Skill/Requirements

• Min 6 years of experience in Microsoft application development, maintenance and production support.

• Strong hands-on troubleshooting skills across .NET applications and SQL Server databases.

• Experience managing multiple enterprise applications and understanding complex business workflows.

• Excellent stakeholder communication, coordination and technical documentation skills.

• Proven experience working with onsite–offshore delivery teams.

• Ability to independently manage technical discussions, priorities and escalations.