STUDIO EXPERIENCE EXECUTIVE (GYM & FITNESS)

About the company

We are building more than a gym.

Our focus is on fitness, movement, wellbeing, human performance, recovery, discipline and long-term health. We believe that service quality, safety, cleanliness, operational standards and the overall member experience are just as important as the training facilities and programmers we provide.

Our fitness environment is designed to be

• welcoming and community-oriented
• professional, energetic and supportive
• clean, organised and operationally ready
• suitable for both new and experienced members
• premium without being intimidating

Member Engagement and Community We believe a strong fitness environment is built on people, relationships and community.

Your tasks

Join Our Fitness Team We are looking for a warm, organised, energetic and service-oriented Studio Experience Executive to support the daily member experience and operations within our gym and fitness environment.

This is more than a reception-counter position. You will be one of the first points of contact for members and guests, helping to create a welcoming, professional and well-organised environment. You will also support membership enquiries, member engagement and the operational coordination required to keep the gym running smoothly.

As the business grows, this role may also support our wider gym, Pilates, wellness and multi-site operations according to operational 0requirements.

Member & Guest Experience You will help create a welcoming, positive and professional experience for every member and guest.

Responsibilities include

• welcoming members and guests upon arrival
• managing daily member check-ins and attendance
• assisting members with bookings, schedules and general enquiries
• supporting new members and trial guests with gym orientation
• helping members understand available facilities, classes, programmers and services
• ensuring members feel acknowledged, comfortable and supported
• maintaining professional service and hospitality standards
• helping to create an organised, positive and energetic environment

Front Desk & Client Communication You will support daily communication and administrative coordination.

Responsibilities include

• handling WhatsApp, telephone, email, walk-in and social media enquiries
• responding to member enquiries promptly and professionally
• managing appointments, class bookings and schedule coordination
• maintaining accurate member records and attendance information
• supporting membership administration and package management
• coordinating waitlists, cancellations and class availability
• updating operational information in the Company’s systems
• following up on outstanding member requests and enquiries

Membership & Sales Support You will support membership growth and retention through professional engagement and consistent follow-up.

Responsibilities include

• engaging prospective members and trial guests
• explaining membership options, packages, classes and available services
• supporting membership and package conversion activities
• following up on leads and membership enquiries
• supporting the onboarding and activation of new members
• helping existing members with membership-related matters
• supporting member-retention and engagement initiatives
• assisting with gym campaigns, launches, events and promotional activities

The role focuses on understanding members’ needs, building trust and maintaining long-term relationships. You may also be required to support agreed membership and service targets.

Gym Operations & Coordination You will help ensure that daily gym operations remain organised, safe and operationally ready.

Responsibilities include

• supporting opening and closing procedures
• ensuring the reception, gym floor and common areas are ready for operations
• monitoring cleanliness, presentation and safety standards
• coordinating with trainers, instructors, cleaners, vendors and other team members
• supporting inventory and stock management
• ensuring towels, amenities, refreshments and operational supplies are available
• assisting with simple administrative reports and operational tracking
• identifying operational or maintenance issues and escalating them promptly
• supporting the implementation of Company policies and operating procedures

You will support

• member engagement and relationship-building
• a welcoming and inclusive gym culture
• community activities, challenges and member events
• professional communication between members and the team
• positive team culture and workplace morale
• the Company’s brand and service standards

Requirements

This position is suitable for someone who enjoys interacting with people, takes pride in delivering good service and is comfortable working in a fast-paced fitness environment.

Strong responsiveness, communication and follow-through are important for this role.

Attention to detail and consistency are important in maintaining a professional fitness environment.

You are expected to represent the Company professionally and help maintain a respectful and supportive environment for members and colleagues.

We are looking for someone who

• enjoys interacting with people
• communicates warmly, clearly and confidently
• is organised, responsible and attentive to detail
• can manage multiple tasks calmly and professionally
• responds promptly and follows through on assigned matters
• is comfortable working in a gym and fitness environment
• can work independently and as part of a team
• is willing to learn the Company’s membership and operational systems
• takes pride in delivering good service and member experiences
• is able to work rostered shifts, including evenings, weekends and public holidays where required

Previous experience in customer service, hospitality, fitness, wellness, retail, sales, front-desk operations or membership administration would be advantageous. Candidates with a positive attitude and willingness to learn are also encouraged to apply.

What we offer

As the business expands, there may be opportunities to take on broader responsibilities in:

• gym and studio operations
• member experience and engagement
• membership sales and retention
• events and community activities
• wellness and lifestyle programmers
• team or shift coordination
• multi-site operational support

We welcome individuals who want to develop their skills andgrow with the business.

• Competitive salary package
• Staff wellness and training benefits

• Exposure to Pilates, fitness, wellness, and lifestyle operations
• Career progression opportunities within the wider ecosystem

How to apply

If you enjoy working with people, thrive in a wellness environment, and want to help build a meaningful and premium studio experience, we would love to hear from you. Send me your CV via this portal or whatsapp me at 8987 7842.

Other

Working Arrangement

• Full-time position
• Five-day or roster-based work arrangement
• Evening, weekend and public-holiday shifts may be required
• Opening and closing shifts may apply
• Gym and studio-based position
• The employee may be rostered or deployed across the Company’s gym, Pilates studio or other operating locations according to operational requirements