Spa Reception (Guest Experience Maker) สาขา Panpuri Wellness เกษรทาวเวอร์

• Responsible for the setup of daily operations of the spa reception and relaxation areas according to PAÑPURI standards.
• Answer telephone and email inquiries in a timely, courteous manner according to PAÑPURI standards.
• Make, reconfirm and verify guest reservations on all reservation channels, including phone email, and other reservation/ messaging platforms.
• Manage guest reservations through PANPURI and/or hotel reservation systems as necessary, ensuring all required information are complete and updated.
• Manage spa reservations to ensure maximum yield and staff/room productivity.
• Advise team members of last minute changes or additions to schedule and resolve scheduling situations as needed.
• Ensure impeccable cleanliness and hygiene of the reception area, relaxation area, and spa concentrating on front of house area.

Qualifications: High school diploma or equivalent. Hospitality diploma/degree from a recognized hospitality school is preferred. Minimum 2 years of technical skills and experience in a similar role in luxury hotels, spas or health clubs with proven references. Technical skills include MS Office – Word, Excel, PowerPoint and Outlook, Spa/hotel reservation system. Fluent in Thai and English, both spoken and written. Knowledge of Chinese or Japanese a plus. Excellent customer service and guest relations skills. Updated with the latest trends in wellness. Pleasant and positive attitude with a professional and friendly image to guests and colleague. Treatment skills and therapist training/certification a plus.