Supply Chain Assistant

Duties: Serve as a point of contact for customer queries, providing timely and professional support via phone and email Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules Coordinate with production and warehouse teams to track order status and resolve any issues Raise and manage purchase orders for raw materials, components, and supplies Communicate with suppliers to confirm pricing, lead times, and delivery accuracy Monitor stock levels and alert relevant teams to potential shortages or delays Schedule collections and deliveries with logistics providers Prepare delivery documentation (packing lists, labels, shipping notes) as required Track shipments and ensure on-time deliveries to customers and distribution partners Create and maintain product records in ERP or inventory systems Input product specifications, pricing, and categorisation details accurately Support updates to product catalogs, BOMs (bills of materials), and system data as needed Provide day-to-day administrative support to the operations and supply chain teams Maintain organised digital and physical records for orders, shipments, and supplier communications

Skills: Prior experience in an administrative, operations, or logistics support role-ideally within a manufacturing or distribution environment Familiarity with supply chain processes, order systems, and transport coordination Strong computer skills, especially in Excel and ERP systems (e.g., SAP, NetSuite, Sage) Excellent communication, organisational, and problem-solving abilities Comfortable working in a fast-paced, deadline-driven environment High attention to detail and a proactive, solution-oriented mindset

This is a permanent role office based Mon-Fri.