Client Services Executive

Are you organised, detail-oriented and passionateabout delivering excellent customer service?

At PURE, we believe in creating an exceptional experience for our members, both in and beyond our clubs. We are looking for a proactive and service-oriented Client Service Executive to join our team and support our membership administration and service operations.

If you thrive in a dynamic environment, enjoy working with people and take pride in getting things right, we would love to hear from you!

KEYRESPONSIBILITIES

• Membership Administration: Manage day-to-day membership administration, including creating and maintaining member accounts,updating membership packages and fees, and processing billing adjustments.
• Membership Services: Process membership requests, including renewals, transfers, suspensions and terminations, ensuring accuracy and timely completion.
• Member Enquiries and Resolution: Liaise with Sales, Operations, Corporate Sales and Finance teams to address and resolve member enquiries and account-related matters efficiently.
• Redemption Processing: Process food voucher redemptions and complimentary membership extensions in accordance with members’ requests and established procedures.
• Administrative Support: Perform other administrative duties and assist with ad-hoc tasks or projects as assigned.

REQUIREMENTS

• Experience in membership administration is an added advantage
• Minimum Diploma holder with at least 1 year of data entry experience
• Good communication skills in English
• Able to multi-task, is detailed-oriented and resourceful
• Excellent organizational and time management skill