E-commerce Customer Support – Remote

About Us We are a growing resort business focused on delivering exceptional guest experiences through seamless service and personalized communication. We believe that every interaction matters — from the first inquiry to post-stay follow-up. We are looking for responsive, detail-oriented individuals who can represent our brand professionally in the digital space.

Key Responsibilities

• Handle customer inquiries via WhatsApp, Instagram, email, and booking platforms.
• Respond to guests in a timely, friendly, and professional manner.
• Provide accurate information regarding room availability, pricing, promotions, and facilities.
• Assist customers through the booking process and follow up on reservations.
• Manage complaints and resolve issues with empathy and problem-solving skills.
• Coordinate with internal teams (operations, reservations, marketing) to ensure smooth service.
• Maintain database and update booking records accurately.

Qualifications

• Minimum high school diploma (SMA/SMK) or equivalent.
• Experience in customer service, hospitality, or online handling is preferred.
• Excellent communication skills (written & verbal).
• Fast response, detail-oriented, and customer-focused.
• Able to handle multiple chats/platforms simultaneously.
• Familiar with OTA platforms (Traveloka, Tiket.com, Airbnb, etc.) is a plus.
• Able to communicate in English is a must.
• Able to work in shifts, including weekends and public holidays.

What You’ll Get

• Work From Home flexibility.
• Opportunity to grow in the hospitality and resort industry.
• Supportive and service-oriented team environment.
• Hands-on experience in handling real customer interactions and bookings.

Skills: Outbound Call, Problem Solving, Call Center, Customer Relationship Management, Customer Service, Customer Support, Help Desk, Communication Skills