Reservation Officer

1. Handle and monitor room reservations through direct, OTA, travel agent, and other channels.
2. Process new bookings, amendments, cancellations, and no-show reservations.
3. Ensure all reservation details are complete and accurately recorded in the system.
4. Monitor room availability and coordinate with Front Office and relevant departments.
5. Respond to guest inquiries regarding room types, rates, availability, and hotel facilities.
6. Prepare quotations and booking confirmations according to company standards.
7. Coordinate special requests, room preferences, and VIP arrangements with relevant departments.
8. Monitor group bookings, allotments, and special reservations.
9. Follow up on pending, tentative, and unconfirmed reservations.
10. Assist in monitoring room inventory, rates, and restrictions.
11. Prepare daily reservation reports and communicate important booking updates to the team.
12. Assist in handling reservation issues and provide guidance to junior team members.
13. Ensure all reservation procedures comply with hotel SOPs and service standards.

Skills: Online Customer Service, Hotel Reservations, Customer Service