IT Operations Engineer

• Minimum S1 in Information Technology, Computer Science, Information Systems, or related field; 1–2 years of experience in IT Helpdesk, IT Support, Service Desk, or Technical Support.
• Good understanding of IT hardware, Windows OS, Microsoft Office 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP, LAN/WAN).
• Experienced in first-level troubleshooting, incident diagnosis, ticket logging, tracking, and escalation using IT service management/ticketing tools.
• Basic knowledge of ITIL, incident management, SLA management, and IT service desk processes is preferred.
• Willing and able to work 24/7 rotating shifts, including night shifts, weekends, and public holidays; comfortable working on-site in a data center environment.
• ⁠Strong communication, documentation, problem-solving, and customer service skills, with a disciplined approach to incident handling, shift handovers, security, and operational procedures; IT certifications (e.g., CompTIA A+, Network+, ITIL Foundation) are a plus.

Skills: SSH Server, Firewall, LAN, CCNA, VPN, SNMP, Active Directory, Network Monitoring, BGP (Border Gateway Protocol), Cisco Networking (ccna)