F&B Trainer

PT Virtus Vortexa is a rapidly growing company in the catering food service industry with brands such as tumpeng mini, Minicalore, and others. We target smart, high-quality consumers as well as celebrities. We are looking for competent and passionate individuals to join our team. This opportunity is perfect for those who want to grow with a dynamic company that has a long-term vision. We believe that every team member plays a vital role in the company's success, and we offer a conducive work environment for self-development and career growth.

As an F&B Trainer, you will be responsible for designing and implementing effective training programs for food and beverage staff. You will work with the team to enhance employee skills and knowledge in providing the best service to customers. Additionally, you will develop training materials, assess trainee performance, and provide constructive feedback to improve service quality. In this position, you will be the main driving force in ensuring consistent and professional operational standards.

We are looking for candidates with a Bachelor's degree (S1) from any major. Minimum 1 to 3 years of work experience in a related field will be an advantage. Candidates must have abilities in customer service, training, teamwork, as well as proficiency in Microsoft Excel and Word. Good communication skills, leadership in training, and expertise in using IT software and Microsoft Office are also required. We open our doors to anyone who has a passion for learning, is enthusiastic, and is ready to contribute to mutual progress.

Job description What you'll be doing:

• Design and deliver training programmes tailored to business and employee needs.
• Conduct new hire training covering company standards, operations, service, and SOPs.
• Deliver hands-on training in food preparation, customer service, health & safety, and product knowledge.
• Conduct promotion assessments to evaluate employees' competency and readiness for the next position.
• Conduct regular product knowledge refreshment training in line with SOPs.
• Develop engaging training materials, assessments, learning activities and continuously improve programmes.
• Provide coaching and follow-up to support skill application and employee development.
• Conduct regular outlet visits for training, coaching, observation, and performance assessment.
• Collaborate with stakeholders and subject matter experts to identify training needs and align programmes with business objectives.

What we're looking for:

• Proven experience as a Trainer or Learning & Development professional in the FnB industry.
• Strong knowledge of FnB operations, SOPs, product knowledge, customer service, and food safety.
• Experience in new hire training, competency assessment, and employee promotion assessment.
• Excellent skills in developing training materials, facilitation, presentation, coaching, and assessment.
• Proficiency in developing and delivering training through various methods and technologies.
• Strong communication and stakeholder management skills.
• Proactive, collaborative, and committed to continuous improvement.
• Willing to conduct regular outlet visits.
• Fluent in English.

Job summary you'll be doing design and deliver training programmes tailored to business and employee needs. Key selling points Salary Negotiable Free coffee and snacks

Skills: Microsoft Word, Customer Service, IT Training, Microsoft Excel, Teamwork, Training, Communication Skills, Leadership Training, Teaching, Microsoft Office