Senior Staff Customer Experience - Bali

Your tasks

• Perform routine communication and coordination with clients to ensure service quality is maintained.
• Identify, document, and monitor the resolution of issues reported by clients.
• Follow up on client issues with internal teams and ensure the progress of resolution proceeds according to targets.
• Prepare periodic service performance reports, customer satisfaction reports, and recapitulations of client issues.
• Support the preparation of official communications to clients regarding service issues, including explanation letters and apologies.
• Participate in daily scrum meetings to provide updates on activities, issues, and work priorities.
• Assist in monitoring the client End of Contract (EOC) process, including coordination and follow-up with relevant parties.

Requirements

• Candidate must possess at least Bachelor's Degree in Communication or Management
• Strong communication and writing skill in English
• Good understanding in marketing strategy
• Possess pleasant and dynamic personality with great enthusiasm in marketing
• Placement Bali