Receptionist & Admin

Key Responsibilities:

• Welcome and assist members/guests, providing information and guidance.
• Handle customer inquiries, feedback, and complaints with professionalism, empathy, and effective problem-solving.
• Follow up on monthly bookings and confirmations.
• Manage and block schedules for coaching sessions and activities in Club (Monarch Padel)
• Update and maintain weekly coaching spreadsheets.
• Support administrative tasks related to bookings, payments, and reporting.
• Collaborate with the operations team to ensure seamless member experience.

Qualifications:

• Fresh graduates are welcome; prior experience in hotel front office, admin, or customer service is a plus.
• Well-groomed, presentable, and professional appearance.
• Excellent communication and interpersonal skills.
• Able to communicate using basic English
• Strong problem-solving skills, especially in handling customer complaints calmly and effectively.
• Service-oriented, empathetic, and proactive in customer interactions.
• Comfortable working with spreadsheets, booking systems, and digital tools.
• Detail-oriented and adaptable in supporting daily operations.
• Willing to work on shifting schedules, including weekends.

Skills: Microsoft Excel, Administration, Microsoft Office, Customer Service, Data Entry