CRM & Membership Admin (Reclub)

About the company

At Urban Padel, we’re building an active player ecosystem — and this role ensures every player is properly managed, followed up, and converted through our system.

Your tasks

What You’ll Do Manage player data and activities through the Reclub system Send invites and follow up players for sessions (coaching, games, events) Ensure bookings are confirmed and payments are completed Track participant status (invited, confirmed, paid, attended) Monitor attendance and ensure no participant is missed Handle daily communication with players via chat (WA) and phone Coordinate with coaches and operations for scheduling Ensure all activities run smoothly from a participant & admin side Maintain clean and organized data in the system What We’re Looking For: Used to working with systems / dashboards (e-commerce, CRM, admin tools, etc.) Strong in follow-up and comfortable chasing responses & payments Detail-oriented and organized with data Fast response and comfortable handling chats & phone all day Reliable and consistent in handling repetitive operational tasks Experience in admin e-commerce (Shopee, TikTok, Lazada, etc.) is a plus

Other

Note This role is focused on operations, data handling, and follow-up (invite, booking, payment) — not event organizing or social media.