Senior Education Sales

Job Responsibilities

1. Sales Lead Follow-up & Conversion

• Follow up and convert sales leads generated from WhatsApp, website, Instagram, TikTok, and Google.
• Establish contact with prospective students through phone calls, online communication, and other channels to understand their learning goals and needs.
• Provide comprehensive information and professional consultation on HSK courses, CSCA programs, and study-abroad services, and recommend the most suitable program based on each customer’s needs.
• Manage the complete sales cycle, from initial contact through final conversion and enrollment.

1. Lead Reactivation & In-depth Follow-up

• Regularly reactivate historical leads and prospects who have not yet enrolled through phone calls, trial-class invitations, and other engagement methods.
• Understand customer objections and provide targeted solutions while maintaining consistent follow-up until conversion.
• Build and maintain the customer database, ensuring all customer interactions are accurately recorded and updated in the CRM system.

1. Trial Classes & Marketing Event Support

• Invite prospective students to attend trial classes and improve conversion rates through experience-based communication.
• Support the Marketing Team in organizing online promotional events, such as scholarship workshops, HSK preparation information sessions, and other educational events.
• Effectively follow up on and convert leads generated from marketing activities.

1. Data Management & Team Collaboration

• Manage and track sales leads to ensure timely and effective follow-up.
• Maintain accurate sales and conversion records and provide insights and recommendations for improvement.
• Collaborate with the team to continuously optimize sales scripts, follow-up approaches, and conversion strategies.

Qualifications: Basic Requirements

1. Strong sales mindset with a target-oriented and results-driven approach.
2. Excellent communication and persuasion skills.
3. Strong teamwork and customer service orientation.

Experience Requirements

1. 3–5 years of B2C sales experience; experience in education sales, course sales, study-abroad consulting, or online sales is preferred.
2. Candidates with outstanding overall capabilities and a proven track record of strong sales performance may be considered with less experience.
3. Experience in following up on and converting leads from social media platforms such as Instagram, TikTok, and WhatsApp is preferred.
4. Sales experience at language training institutions such as EF, Chinese Road, Hantalk Online, or similar organizations is preferred.
5. Proficient in Google Sheets and Google Forms, with the ability to perform data entry, lead tracking, and reporting.

Language Requirements

1. Fluent in Indonesian (required).
2. Basic English communication skills for daily workplace communication; teaching-level proficiency is not required.
3. Chinese/Mandarin proficiency is a plus.

KPI Performance Indicators

1. Lead-to-enrollment conversion rate.
2. Monthly enrollment numbers for HSK / CSCA programs.
3. Follow-up efficiency and response time.
4. Monthly sales target achievement rate.

What We Offer

1. Competitive base salary + performance-based commission above the market average, with additional rewards for top performers.
2. High-performing employees with a long-term track record of outstanding contributions may be considered for future equity incentive plans.
3. Clear career development path: Senior Consultant → Team Leader → Manager.
4. International team and multicultural working environment.
5. Employee discounts and benefits on company-related educational products.

Placement

• Pantai Indah Kapuk / Tangerang Selatan

Skills: Customer Relationship Management, Customer Engagement, Account Management, B2C Sales, Sales and Marketing, Sales Strategy, Communication Skills, Customer Service, Sales Management