Resepsionis Hotel

MUST SPEAK ENGLISH AND HAVE RESERVATIONS EXPERIENCE. Jangan melamar kalau tidak punya pengalaman, otomatis ditolak.

PT. Tropical Infusions, a hotel and villa management company, is seeking an experienced Front Desk & Reservations professional to join our team. Requirements:

• Minimum 6 months experience in front desk or reservations (hotel/villa)
• Proven experience managing bookings through Online Travel Agencies (OTAs) such as Airbnb, Booking.com, Agoda, Expedia, etc.
• Strong English communication skills (both written and spoken) - must be able to write clear, professional emails and speak confidently with international guests
• Customer service-oriented with excellent attention to detail

Responsibilities:

• Managing guest reservations across multiple OTA platforms
• Handling check-ins, check-outs, and guest inquiries
• Communicating professionally with international guests via email, phone, and messaging
• Coordinating with operations team to ensure seamless guest experiences
• Maintaining accurate reservation records and updates

If you have the required experience and are passionate about delivering excellent hospitality service, we'd love to hear from you!

Skills: Hotel Reservations, Customer Relations, Google Sheets, Hotel Reception