Japanese Speaker

Job description

• Handle escalated customer cases and follow the applicable SOP.
• Provide solutions for accommodation-related requests and complaints within the agreed SLA.
• Create and update case/ticket documentation accurately.
• Communicate effectively with customers, internal teams, partners, and stakeholders.
• Follow the latest SOP, Working Instructions (WI), and company guidelines.
• Participate in team activities and support team needs when required.
• Communicate with customers and partners using their native language when needed.

Requirements

• Preferably have active Japanese skills (speaking / writing/reading/listening) min N2
• Indonesian citizen with minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any major.
• Prefer having 1 years of experience in OTA or hospitality (reservation) but open to any experience or Fresh Graduate
• Able to communicate effectively to all internal and external customers through written and verbal communication
• Proficiency in using basic office software, including Word/Excel/PowerPoint
• Willing to work in a shifting schedule based on operational needs.
• Willing to be placed in Jakarta Selatan

Skills: Japanese Language, Customer Service, Translation