Customer Service (Spanish Language)

Your tasks

 Handle first-contact support from homeowners and installers  Run guided troubleshooting, collect error codes, serial numbers, and photos/videos  Create and document cases in Freshdesk and company's internal portal  Escalate to Tier 2 with a complete handoff when needed

Requirements

Job Requirements  Educational Background Min D3  Fluent in written English and Spanish  At least 2 years of technical customer service experience, ideally with home energy storage or battery products  Good at explaining technical stuff in simple words, and comfortable following troubleshooting scripts  Can multitask in a fast-paced setting