CUSTOMER EXPERT – ELECTRICAL ENGINEERING (Yogjakarta)
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CUSTOMER EXPERT – ELECTRICAL ENGINEERING
📍 Yogyakarta Site
GENERAL REQUIREMENTS
- Minimum D3 (Associate Degree) or Bachelor's Degree or equivalent in Electrical Engineering (Teknik Elektro).
- Minimum GPA of 2.75.
- Fresh graduates are welcome to apply.
- Excellent command of English, both spoken and written, including Speaking, Writing, Listening, and Reading, with a minimum C1 level. English proficiency will be tested during the recruitment process.
- Relevant work experience is a plus.
- Customer-oriented with a strong problem-solving mindset.
- Good analytical and problem-solving skills.
- Strong customer focus and commitment to providing excellent service.
- Good time management skills.
- Willing to work on a shifting schedule, including weekends and public holidays.
- Willing to be placed in Yogyakarta.
JOB DESCRIPTION
Customer Service – Electronic Products (Inbound Call)
- Handle incoming calls from customers regarding electronic products.
- Provide accurate information about product features, specifications, usage, and services.
- Assist customers with product-related inquiries, complaints, and troubleshooting.
- Identify customer needs and provide appropriate solutions based on company procedures.
- Handle inquiries related to warranties, repairs, replacements, and services.
- Accurately record customer information and interaction details in the system.
- Escalate complex issues to the relevant team when necessary.
- Ensure a professional, helpful, and customer-focused experience in every interaction.
- Follow company policies, quality standards, and call-handling procedures.
Skills: Electrical Engineering, Equipment Maintenance, Mechanical Engineering, Preventive Maintenance, Maintenance Engineering