Restaurant Manager

Location: Surabaya Employment Type: Full-time

REQUIREMENTS

Education

• Minimum Bachelor’s Degree (S1).
• Preferably majoring in Hospitality, Business Management, Management, F&B, or a related field.

Experience

• Minimum 5 years of experience in Restaurant, F&B, Hospitality, or related fields.
• Experience in a Supervisor, Assistant Manager, or Manager position is preferred.
• Strong experience in restaurant operations and customer service.
• Experience in staff training and team supervision.
• Experience in implementing and monitoring SOPs.
• Experience in handling customer complaints and operational problems.

Skills

• Strong leadership and communication skills.
• Good understanding of restaurant operations.
• Good customer service and customer handling skills.
• Able to manage and supervise a team.
• Able to train and evaluate staff.
• Able to implement and monitor SOPs.
• Able to manage staff schedules and work assignments.
• Good problem-solving and decision-making skills.
• Able to prepare operational reports.
• Able to use Microsoft Office / Google Workspace.

PERSONAL QUALIFICATIONS

• Good discipline and responsibility.
• Good attitude and manner.
• Confident and professional when communicating with customers and staff.
• Neat and presentable appearance.
• Strong leadership and teamwork skills.
• Customer-oriented.
• Proactive and willing to take initiative.
• Good attention to detail.
• Able to work under pressure and meet deadlines.
• Flexible with operational needs.
• Willing to work shifts, weekends, and public holidays.

Final salary will depend on experience, skills, and interview results.

1. MAIN RESPONSIBILITIES

Restaurant Operations

• Manage and supervise daily restaurant operations.
• Make sure the restaurant is ready for customers.
• Ensure service, cleanliness, and operational standards are maintained.
• Make sure all restaurant SOPs are properly followed.
• Monitor restaurant performance and daily operations.
• Identify operational problems and coordinate solutions.

Customer & Service

• Ensure customers receive good and professional service.
• Monitor customer service and service standards.
• Handle customer complaints and service issues.
• Collect customer feedback and report important issues to management.
• Maintain good relationships with customers.
• Find ways to improve customer satisfaction and service quality.

Staff Management & Training

• Manage and supervise restaurant staff.
• Prepare staff schedules and work assignments.
• Monitor staff attendance, discipline, manner, and appearance.
• Train new and existing staff.
• Conduct regular staff evaluations.
• Give direction and feedback to staff.
• Ensure all staff understand and follow restaurant SOPs.
• Maintain good teamwork and communication among staff.

SOP & Quality Control

• Ensure restaurant SOPs are properly implemented.
• Monitor food service, customer service, cleanliness, and staff standards.
• Check that staff follow company rules and procedures.
• Identify areas that need improvement.
• Follow up on service and operational issues.
• Support the implementation of new procedures when required.

Coordination

• Coordinate with Marketing, Commercial, Kitchen, Operations, and other relevant teams.
• Coordinate with management regarding restaurant performance and operational issues.
• Support marketing and promotional activities.
• Coordinate staff and resources for events or special activities.
• Make sure information is properly communicated to the team.

2. REPORTING & COORDINATION

• Prepare regular restaurant operational reports.
• Report customer feedback and complaints.
• Report staff performance, attendance, and discipline issues.
• Monitor and report SOP implementation.
• Report operational problems and follow up on solutions.
• Monitor restaurant sales and operational performance.
• Communicate restaurant updates and requirements to management.
• Coordinate with other departments to ensure restaurant operations run smoothly.

Final salary will depend on experience, skills, and interview results.

Skills: Barbecue Restaurant, Teamwork, Customer Service, Chinese Restaurant, Restaurant Management, Korean Restaurant Supervisor, Microsoft Office, Fast Food Restaurant Supervisor, Catering Management, Western Restaurant, Kitchen Supporting Design