FRONT DESK AGENT SUPERVISOR

About the role

Supervise and support Front Desk Agents in daily operations, ensuring smooth check-in and check-out processes according to hotel SOPs. Handle guest complaints and deliver effective solutions, oversee room assignments, reservations, billing, and shift handovers. Coach and motivate the team to deliver exceptional service while maintaining guest satisfaction and supporting the Front Office Manager.

Key responsibilities

Supervise and support Front Desk Agents in daily operations

Ensure smooth check-in and check-out processes according to hotel SOPs

Handle guest complaints and deliver effective solutions

Oversee room assignments, reservations, billing, and shift handovers

Coach and motivate the team to deliver exceptional service

Coordinate with other departments to ensure seamless hotel operations

Maintain guest satisfaction and support the Front Office Manager

Communicate professionally with international guests in English

About you

Minimum 1–2 years of Front Office experience, preferably in a supervisory role

Diploma or Bachelor's degree in Hospitality Management or a related field is preferred

Fluency in spoken and written English is mandatory

Strong leadership, communication, and problem-solving skills

Positive attitude and professional appearance

Have Experience using VHP

Willing to be located Uluwatu, Bali

Skills: Public Speaking, Teamwork, Hotel Reception, Administration, Communication, Hotel Reservations, Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word