Customer Experience
Machine translation — original language: German.Show original
- Service Quality Monitoring and Measurement: Understanding the entire customer experience journey and using quality parameters to measure Customer Experience (CE) transactions.
- Customer Satisfaction Evaluation: Applying general CSAT (Customer Satisfaction) and DSAT (Customer Dissatisfaction) concepts to assess service performance.
- Data Analysis and Problem Solving: Reading and interpreting service data, analyzing the causes of defects in CE transactions, and recommending detailed improvement solutions.
- Interpersonal Communication: Communicating effectively (including in English), using a creative mindset, and applying a Consumer Centricity Mindset in working.