Offline Sales Staff

Range : Rp8.000.000 - Rp15.000.000

Job Overview As the Offline Sales Staff, you will own the face-to-face consumer acquisition, product presentation, and localized revenue generation for Clogent’s product portfolio across physical retail channels, pop-up markets, and corporate events. You will be responsible for transforming passive foot traffic into active buyers through high-impact product demonstrations, managing localized point-of-sale (POS) systems, and keeping store layouts perfectly aligned with premium visual merchandising guidelines. This role requires a unique blend of high energy and persuasive communication to close sales rapidly, combined with strict administrative discipline to manage daily inventory reporting and cash reconciliations without error.

Job Description

• Direct Sales Execution: Engage proactively with retail visitors, conducting enthusiastic product presentations and consultative pitches to drive high-volume physical store sales and hit target revenue benchmarks.
• Product Demonstration Mastery: Fully master Clogent’s complete product catalog, displaying technical knowledge and performing live product demonstrations to prove product features and answer customer objections confidently.
• Visual Merchandising Alignment: Set up, refresh, and maintain physical store layouts, window displays, and point-of-purchase structures in strict accordance with corporate brand guidelines and active promotional themes.
• POS & Transaction Processing: Manage localized Point-of-Sale (POS) systems, systematically scanning products, processing electronic payments, managing cash floats, and issuing invoices accurately.
• Inventory Control & Stock Upkeep: Monitor and manage on-floor inventory levels, executing routine stock tracking, managing shelf replenishment, and identifying low-stock SKUs to coordinate swift restocking with the warehouse team.
• Promotion Execution: Articulate ongoing offline campaigns, exclusive retail bundles, and limited-time discounts clearly to physical shoppers to drive up average basket size and purchase velocities.
• Customer Feedback Collection: Serve as the immediate touchpoint for market sentiment, systematically gathering verbal customer feedback, product requests, and competitive insights to share with marketing and product development teams.
• Daily Cash & Sales Reconciliation: Perform accurate end-of-shift administrative closings, compiling daily sales transaction numbers, reconciling physical cash balances against POS data, and logging shift reports for management.
• Issue & Escalation Management: Resolve on-floor customer complaints, product exchange inquiries, or billing issues politely and professionally, escalating complex disputes in alignment with company retail policies.

Qualifications

• Education: Minimum of a High School Diploma (SMA/SMK) or Associate's Degree (D3) in Marketing, Hospitality, Communications, Business Administration, or a related field.
• Experience: Minimum of 1-2 years of experience in Offline Sales, Trade Marketing, or Business Development, with a proven track record specifically within the FMCG Household Care industry (e.g., detergents, home cleaners, or related categories).
• Interpersonal Skills: Exceptional confidence, grooming standards, and vibrant communication skills, with a natural ability to build rapid rapport with diverse demographics on the sales floor.
• Persuasive Technical Selling: Strong sales instinct, knowing exactly how to handle customer hesitation, communicate unique selling propositions (USPs), and cross-sell related products smoothly.
• Retail Software Literacy: Proficient in operating modern retail POS software ecosystems, digital payment terminals (EDC), and standard mobile messaging/reporting tools.
• Basic Numerical Accuracy: Highly detail-oriented and trustworthy when processing financial transactions, balancing cash drawers, and managing inventory log counts.
• Physical Stamina: Possess excellent physical stamina to perform duties comfortably on the active retail floor during standing shifts, seasonal mega-sale pushes, and weekend rotations.
• Team Synergy: Collaborative mindset, working fluidly alongside store managers, visual merchandisers, and warehouse logistics staff to maintain a flawless shopping environment.
• Scheduling Flexibility: Fully capable of working a dynamic retail roster, including early mornings, evening shifts, weekends, and public holidays based on retail traffic peaks.

Skills: Problem Solving, Customer Relations, Business Strategy, Microsoft Office, Presentation Skills, Product Marketing, Customer Satisfaction, Sales Analysis, Data Reporting, CRM, Strong Communication Skills