Front Office

WE'RE HIRING: FRONT OFFICE STAFF

Location: Ubud, Bali

We are looking for a friendly, professional, and service-oriented individual to join our team as a Front Office Staff.

Responsibilities

• Welcome and assist guests with a warm and professional manner.
• Handle guest check-in and check-out processes.
• Respond to guest inquiries and assist with requests during their stay.
• Manage reservations, guest records, and Front Office documentation.
• Coordinate with housekeeping and other departments to ensure smooth daily operations.
• Handle guest concerns and provide appropriate solutions when needed.
• Maintain a clean, organized, and professional Front Office area.
• Assist with other operational tasks as required.

Qualifications

• Domiciled in Bali.
• Minimum education: SMA/SMK or equivalent (Diploma degree is preferred).
• Previous experience in Front Office, hospitality, villa, or hotel operations will be an advantage.
• Good communication and interpersonal skills.
• Able to communicate in English, both verbally and in writing.
• Friendly, professional, and customer-oriented.
• Detail-oriented, responsible, and able to work independently as well as part of a team.
• Willing to work on a shift basis, including weekends and public holidays.

Skills: Customer Engagement, Problem Solving, Hotel Reception, Teamwork, Reception Consultation, Scheduling, Customer Service, Microsoft Office, Conference Reception, Restaurant Reception