Front office

Staff

Location: Bali Employment Type: Full-time

About the Role We are looking for a friendly, professional, and customer-oriented Front Office Staff to be the first point of contact for our customers and visitors.

The ideal candidate is confident in communicating with people, well-organized, presentable, and able to provide excellent customer service while handling daily front office and administrative tasks.

Responsibilities

• Welcome and assist customers, visitors, and business partners in a friendly and professional manner.
• Handle customer inquiries through phone, WhatsApp, social media, and other communication channels.
• Provide accurate information about company products, services, prices, and procedures.
• Assist customers with reservations, bookings, purchases, or other service-related needs.
• Handle incoming and outgoing calls and messages.
• Coordinate customer requests with the relevant departments.
• Maintain the cleanliness, tidiness, and professional appearance of the front office/reception area.
• Handle basic administrative and front office documentation.
• Record and maintain customer information and daily front office activities.
• Assist with payment or transaction-related administration when required.
• Handle customer complaints professionally and escalate issues to the appropriate team when necessary.
• Maintain a high standard of customer service and ensure a positive customer experience.
• Perform other administrative and operational duties as assigned by management.

Requirements

• Minimum high school diploma (SMA/SMK) or equivalent.
• Previous experience in Front Office, Customer Service, Receptionist, Hospitality, Retail, or a similar position is preferred.
• Good communication and interpersonal skills.
• Friendly, professional, confident, and customer-oriented personality.
• Good command of English, both spoken and written.
• Able to communicate effectively with both local and international customers.
• Good computer skills and familiar with Microsoft Office / Google Workspace.
• Able to use WhatsApp and other digital communication platforms professionally.
• Well-organized and detail-oriented.
• Able to work independently and as part of a team.
• Able to work under pressure and handle multiple tasks.
• Willing to work on weekends and public holidays according to the work schedule.
• Presentable appearance and professional attitude.

Preferred Qualifications

• Experience working with Odoo POS, CRM, or other business management systems.
• Experience in hospitality, tourism, retail, or customer-facing businesses.
• Knowledge of basic cash handling and transaction procedures.

What We Offer

• Competitive salary based on experience and qualifications.
• BPJS Kesehatan & BPJS Ketenagakerjaan.
• THR in accordance with applicable regulations.
• Friendly and professional working environment.
• Opportunities for career growth and development.

Skills: Customer Service, Public Speaking, Teamwork, Microsoft Word, Administration, Communication, Microsoft Excel, Presentation Skills, Analytical Skills, Microsoft Office