Studio Sales & Client Experience

About the company

House Of Pilates We Are Looking for Studio Sales & Client Experience!

Your tasks

About the Role We’re looking for someone who genuinely loves people, thrives in a feel-good environment, and wants to be part of a studio that helps people feel better. As our Studio Operation & Guest Relation, you’ll be the heartbeat of the studio: the first face clients see, the voice behind the messages, and the person who keeps everything running smoothly behind the scenes. This role blends client experience, studio operations, event & workshop, sales, community-building, and partnerships.

Client Experience, Sales & Relationship Management

• Manage client inquiries, registrations, bookings, payments, reschedules, cancellations, and service issues across WhatsApp, social media, and other channels.
• Build and maintain strong client relationships through follow-ups, post-session engagement, birthdays, milestones, and other personal touchpoints.
• Promote classes, memberships, packages, and wellness products, including upselling existing clients and converting third-party platform users into direct clients.
• Support client retention and contribute to the achievement of studio sales targets.

Studio Performance & Improvement

• Manage daily studio operations, including opening/closing, bookings, check-ins, reschedules, cancellations, and system updates.
• Monitor trainer attendance, working hours, and utilization, and prepare session-based compensation calculations.
• Maintain accurate operational records and weekly/monthly reports covering attendance, sales, petty cash, invoices, reimbursements, and cancellations.
• Analyze studio performance (traffic, bookings, capacity, sales conversion, client feedback) against targets, and flag significant gaps or trends.
• Identify operational and client experience issues, follow up on improvements, and contribute to initiatives that improve efficiency, client retention, and overall business performance.

Community & Marketing

• Build client community and engagement through regular activities, communication, and relationship-building initiatives.
• Capture and share simple photo and video content during and after classes, including client tagging and social media engagement.
• Support day-to-day marketing activities to increase studio visibility, engagement, and client participation.
• Support the execution of simple promotional and community initiatives in line with the studio's brand and priorities.

Events & Workshops

• Support event and workshop planning and manage execution according to the approved plan.
• Coordinate with vendors, instructors, partners, and participants to ensure smooth event execution.
• Manage on-site event coordination and resolve operational issues during events.
• Prepare post-event recaps and document key outcomes, feedback, and follow-up actions.

Partnerships

• Maintain and strengthen relationships with existing brand and business partners.
• Identify and approach potential new partners relevant to the studio and its business objectives.
• Coordinate partnership activities, deliverables, and communications with internal and external stakeholders.
• Monitor partnership execution and follow up on agreed actions and commitments.

General Affairs

• Ensure the studio is clean, well-maintained, fully stocked, and ready for clients and instructors.
• Coordinate cleaning, laundry, maintenance, repairs, utilities, supplies, and other studio-related vendors.
• Monitor studio equipment, facilities, inventory, and general workplace needs, and follow up on issues as required.
• Manage petty cash, routine operational purchases, reimbursements, and other general administrative needs within approved procedures and budgets.
• Coordinate with relevant vendors and internal stakeholders to ensure day-to-day studio facilities and support needs are properly managed.

Consignment & Product Management

• Manage consignment and wellness retail products available at the studio, including product placement, stock availability, and basic merchandising.
• Monitor product inventory, stock movement, and sales, and ensure records are accurate and up to date.
• Coordinate with consignment partners on product replenishment, sales reporting, and payment settlement.
• Identify and follow up on operational or commercial issues related to consignment products and partner arrangements.

Requirements

What We’re Looking For Education

• Minimum Diploma (D3) or Bachelor’s Degree in any field

• Minimum 5 years of relevant experience in studio operations, customer service, hospitality, retail, front desk, or other client-facing service roles.
• Experience managing bookings, scheduling, or other service operations.
• Experience in service sales, including membership or package sales, upselling, client conversion, or client retention.
• Experience coordinating with vendors, instructors, partners, or other external stakeholders.
• Experience supporting events, workshops, or community activities.
• Experience in fitness, wellness, Pilates, hospitality, or other service-oriented industries is preferred.

Soft Skills

• Intermediate English communication skills, both written and verbal.
• Strong administrative, organizational, and time management skills, with the ability to multitask.
• Strong communication and relationship-building skills.
• Solution-oriented and able to handle unexpected operational or client-related situations.

Hard Skills / Tools

• Proficient in Google Workspace, particularly Sheets, Docs, Drive, and Calendar.
• Familiar with booking, scheduling, CRM, or other studio/service management systems.
• Able to maintain accurate operational records, prepare basic reports, and analyze basic operational or sales data.
• Able to create or capture simple photo and video content for social media and community engagement.

Traits / Attitude

• Reliable, responsive, and accountable for day-to-day responsibilities.
• Welcoming, friendly, patient, and professional when dealing with clients.
• Independent, proactive, and willing to take initiative.
• Open to feedback and willing to learn.
• Target-oriented and proactive in supporting studio growth, client retention, and sales opportunities.
• Interested in Pilates, wellness, or the health & fitness industry.

Other

Working Conditions

• Willing and able to work 6 days per week on a shift-based schedule, including weekends or public holidays when required.