Admin & Customer Service- Bali Based

Admin & Customer Service Location: Canggu, Bali Unit Business: KOR Pilates

Job Description We're looking for someone who genuinely loves people, thrives in a feel-good environment, and wants to be part of something that actually makes people feel better. As our Admin & Customer Service, you'll be the heartbeat of KOR Pilates Bali — the first face clients see, the voice behind the messages, and the person who keeps everything running smoothly behind the scenes. This role is a mix of client care, studio operations, and community-building. Responsibilities

• Client Relations & Front Desk: Greet and welcome clients warmly, handle bookings, reschedules, and cancellations via the booking system, respond promptly to inquiries via WhatsApp/Instagram, and resolve any service issues with a calm, solution-first mindset.
• Studio Operations: Prepare the studio before classes (ensure equipment is clean, towels are folded, and space is ready), monitor cleanliness, manage inventory/supplies, and coordinate with instructors and vendors.
• Admin & Reporting: Manage and submit weekly reports (studio performance, sales, trainer attendance, petty cash), track trainer hours, and prepare session-based compensation calculations.
• Sales & Community Growth: Introduce clients to membership options through genuine conversations, help convert third-party platform users (e.g., ClassPass) into direct members, and capture photos/short videos for Instagram Stories to build community energy.

Requirements

• Minimum Diploma (D3) or equivalent (strong relevant experience is just as valued).
• Minimum 2–3 years of experience in customer service, front desk, reception, or the hospitality industry.
• Good English communication skills, both written and spoken (minimum Intermediate level).
• Proficient in using Google Workspace (Sheets, Docs, Drive, Calendar).
• Warm, welcoming, reliable, highly responsive, and proactive.
• Able to stay calm under pressure and maintain a solution-oriented mindset.
• Target-driven and motivated to support studio growth.
• Passionate or curious about health, wellness, and Pilates.
• Experience with booking/scheduling systems or a background in the fitness/wellness industry is a big plus.
• Some exposure to sales, upselling, or client retention is preferred.

Skills: Microsoft Office, Conference Reception, Scheduling, Customer Engagement, Customer Service, Problem Solving