Reservation Coordinator

Key Responsibilities

1. Manage reservations from all channels (OTAs, website, phone, email, WhatsApp, agents).
2. Update availability, rates, restrictions, and promotions via the channel manager across all OTAs.
3. Optimize OTA listings (Booking.com, Agoda, Expedia, Traveloka, etc.) and coordinate with OTA Relationship Managers.
4. Monitor rate parity, reviews, and competitor pricing; respond to guest reviews.
5. Prepare weekly performance data and support monthly reports to management.
6. Support promotions with the Marketing and Design teams, and assist with the membership program and CRM data.
7. Handle guest inquiries, changes, cancellations, and payment records professionally.
8. Uphold reservation SOPs and help train reservation staff.

Requirements

1. Diploma/Bachelor’s in Hospitality, Tourism, Business, or a related field.
2. Minimum 2 years in hotel reservation.
3. Solid understanding of OTAs (rates, commissions, promotions, reviews).
4. Hands-on experience with a channel manager.
5. Familiar with PMS/reservation systems and Excel/Google Sheets.
6. Good English and Bahasa Indonesia.
7. Detail-oriented, proactive, and able to work in shifts, including weekends and holidays.

Skills: English Language, Hotel Reservations, Adaptability