IT Support - Staff

About the Role PT. Rasakita Adhikari Utama is looking for a hands-on and service-oriented IT Support to ensure our employees have reliable access to IT devices, systems, applications, and network infrastructure. You will be responsible for providing day-to-day technical support, troubleshooting IT issues, managing IT assets, and supporting the implementation and maintenance of our IT infrastructure. Key Responsibilities

• Provide first-level IT support and troubleshooting for hardware, software, operating systems, printers, and network connectivity.
• Respond to and resolve IT incidents and user requests in accordance with the established SLA.
• Install, configure, maintain, and troubleshoot laptops, desktops, printers, and other IT peripherals.
• Support LAN, Wi-Fi, internet connectivity, VPN, and basic network infrastructure.
• Manage IT assets, including inventory, asset tagging, handover, maintenance, and replacement recommendations.
• Manage user accounts, access rights, and IT equipment provisioning in accordance with company policies.
• Support Microsoft 365 / Google Workspace and other business applications used by the company.
• Coordinate with IT vendors, Internet Service Providers, and other external parties for technical issues and maintenance.
• Support data backup, endpoint security, antivirus, and basic IT security practices.
• Maintain IT documentation, asset records, troubleshooting logs, and periodic IT reports.
• Provide IT support for company activities, projects, and operational requirements when required.
• Escalate complex technical issues to the appropriate IT specialist, vendor, or management.

Requirements

• Diploma/Bachelor’s Degree in Information Technology, Information Systems, Computer Science, or related field.
• Minimum 1–2 years of experience as IT Support, IT Helpdesk, IT Administrator, or similar position.
• Strong troubleshooting skills in hardware, software, operating systems, and basic networking.
• Familiar with Windows OS, Microsoft 365 and/or Google Workspace.
• Basic understanding of LAN, TCP/IP, Wi-Fi, VPN, and network troubleshooting.
• Experience in IT asset management is preferred.
• Good communication and interpersonal skills with a strong service-oriented mindset.
• Able to work independently as well as collaboratively with other departments.
• Able to prioritize multiple IT requests and work based on SLA.
• Willing to provide support for project/site operations when required.
• Strong sense of ownership, responsiveness, and problem-solving ability.

Skills: Teamwork, Network Troubleshooting, Customer Service, IT Support, Help Desk, IT Infrastructure Management, Remote Support, Technical Support, Ticketing System, Troubleshooting, Hardware Maintenance