Supervisor KYC

Your tasks

Jobdesc

• Monitor process volume, backlog, SLA, and lead time to ensure operational efficiency.
• Conduct capacity planning and manpower allocation based on operational demands.
• Monitor KPIs and performance of Agents, Team Leaders, and QC staff.
• Conduct QC calibration and coaching sessions to improve team performance and quality.
• Handle operational escalations and incident management to ensure timely resolution.
• Prepare regular operational reports and coordinate with clients on operational updates and improvements.

Requirements

1. Minimum D3 education with relevant work experience; KYC/KYB experience is preferred.
2. Minimum 1 year of experience in a supervisory or operational role.
3. Strong analytical, problem-solving, and decision-making skills.
4. Excellent communication skills and able to work independently or in a team.
5. Proficient in Microsoft Office, Google Sheets, and basic Excel formulas.
6. Strong time management and organizational skills; willing to work shifts.

Skills:

• Client Acquisition
• Onboarding
• Client Engagement
• Microsoft Office
• Client Services
• Teamwork
• Client Management
• Microsoft Word
• Client Relations
• know your customer
• Customer Service