Operation Manager Contact Center

Requirement:

1. Min S1
2. Experience as Operation Manager at least 2 years of work, prefarably an operation manager in BPO Operations (Inbound Call)
3. Managed at least 50 FTEs across multiple lines of Business
4. Excellent English communication skills, both verbal & written in English
5. Capable of Building produtive business relationshipd with clients
6. Proven Track record of meeting and delivering targets and commitment
7. Strong organizational, managerial, critical thinking, creative thinking, problem-solving & analytical skills

Jobdesc:

1. Directs & oversees day to day project operations through effective leadership & efficient management of team leads
2. Ensure delivery of all client KPI's and targets
3. Maintains good working realtions with clients dan serves as customers primary point of contract creating open and effective communication
4. Motivate and effectively perfomance manage team leads provide direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training & improvement
5. Host internal and external businness reviews on regular basis and present operational perfomance, clearly communicate insights, ensure all operational concerns are addressed.

Skills: Operations Management, Customer Service, Customer Satisfaction, Customer Experience, Customer Support