E-Commerce Specialist Overseas

Job Description:

• Manage and optimize daily operations of e-commerce stores across US, Europe, and Japan markets.
• Handle end-to-end e-commerce activities, including product listing, pricing, inventory updates, order processing, promotions, and after-sales operations.
• Ensure product information, pricing, images, descriptions, and other product details are accurate, consistent, and properly localized across different markets.
• Monitor store performance, including sales, traffic, conversion rate, product performance, and campaign results, and prepare regular reports.
• Assist in planning, executing, and optimizing e-commerce campaigns, promotions, and paid advertising based on each market's characteristics.
• Conduct market, competitor, and customer research to identify trends, opportunities, and potential improvements for overseas markets.
• Manage and edit product content, product descriptions, images, banners, promotional materials, and short-form videos for corresponding overseas accounts.
• Localize and adapt content according to the language, culture, consumer preferences, and platform requirements of each market.
• Coordinate with Marketing, Design, Content, and Operations teams to ensure relevant and timely campaign execution.
• Monitor customer reviews, feedback, operational issues, and platform-related issues, and coordinate with relevant teams to resolve them promptly.
• Analyze sales and campaign data and provide data-driven recommendations to improve store performance.
• Stay updated on international e-commerce trends, platform policies, beauty trends, competitor activities, and consumer behavior.
• Support other e-commerce projects and initiatives assigned by management.

Job Requirements:

• Bachelor's degree in Business, Marketing, E-Commerce, Communication, International Business, or a related field.
• Minimum 1–2 years of experience in e-commerce operations, preferably handling international/overseas markets.
• Previous experience in Beauty Products, Cosmetics, Make-up Tools, Beauty Accessories, or related industries is strongly preferred.
• Experience managing international e-commerce platforms such as Amazon, TikTok Shop, Shopify, Shopee, or other overseas marketplaces is highly preferred.
• Strong understanding of end-to-end e-commerce operations, including product listing, pricing, promotions, campaign planning, traffic management, order fulfillment, customer service, and after-sales operations.
• Good knowledge and interest in beauty products, cosmetics, and make-up tools, including awareness of beauty trends and consumer preferences.
• Experience in content editing and localization, including product descriptions, promotional content, product images, banners, and short-form videos.
• Familiar with content editing tools such as Canva, CapCut, Photoshop, or similar applications.
• Data-driven mindset with strong ability to analyze sales, traffic, conversion, advertising, and campaign performance.
• Strong attention to detail, problem-solving, communication, and coordination skills.
• Able to work independently, manage multiple projects, and work in a fast-paced environment.
• Fluent in English is a must, both written and verbal.
• Japanese or Chinese proficiency is a plus, especially for managing Japan-related accounts or coordinating with overseas teams.
• Willing to work onsite at North Jakarta – Mangga Dua.

Skills: E-Commerce Operations, E-Commerce Live Broadcast Operation, Overseas Product Operations, E-Commerce Customer Service, Data Analysis, Overseas Operations, Digital Marketing