L1 Data Center Technician / Engineer

• Location: Onsite - Full WFO - Jakarta area
• Employment Type: Contract (6 - 12 months)
• Level: L1

We are looking for an L1 Data Center Technician / Engineer to support enterprise data center and AI infrastructure environments. You will be responsible for basic server and hardware troubleshooting, equipment health checks, component replacement, and first-level incident handling. Experience with NVIDIA GPU or AI infrastructure is a plus, but prior AI experience is not mandatory. This is a good opportunity for candidates with a background in data center operations, server hardware, infrastructure support, or technical hardware troubleshooting who are interested in expanding their skills into AI and high-performance computing environments. Key Responsibilities

• Perform routine health checks and monitoring of servers and data center hardware.
• Troubleshoot and perform first-level fault isolation for server hardware and related components.
• Support troubleshooting of CPU, memory, GPU, storage, network cards, power and cooling components.
• Perform standard hardware replacement, including server components and other replaceable parts.
• Check server alerts, hardware logs and system health information.
• Support basic troubleshooting of network connectivity, cables and transceivers.
• Assist with BIOS, firmware, driver and hardware-related issues following standard procedures.
• Perform hardware testing, burn-in testing and post-repair validation.
• Record incidents, troubleshooting activities and resolution details.
• Escalate complex issues to L2/L3 engineers, vendors or OEM support teams.
• Follow established troubleshooting procedures, runbooks and data center operational standards.
• Participate in shift-based or on-call support when required.

Requirements

• Minimum 2–3 years of experience in Data Center, Server Hardware, IT Infrastructure, or Hardware Support.
• Hands-on experience troubleshooting enterprise servers and hardware components.
• Good understanding of server components such as CPU, RAM, storage, network cards and power systems.
• Basic knowledge of Linux or Windows Server.
• Experience with server management or hardware diagnostic tools is an advantage.
• Good troubleshooting, fault-isolation and incident-management skills.
• Willing to work in a data center environment and perform hands-on hardware activities.

Experience or knowledge in any of the following will be an advantage:

• NVIDIA GPUs / GPU Servers
• AI or Machine Learning infrastructure
• HPC (High Performance Computing)
• NVIDIA SMI / DCGM
• BMC / IPMI
• NVLink / NVSwitch
• InfiniBand / RoCE / high-speed networking
• Enterprise server brands such as Dell, HPE, Lenovo, Supermicro, or similar
• Data center monitoring and diagnostic tools

You do not need to be an AI infrastructure expert from day one. We are especially interested in engineers who already have a strong foundation in server and data center hardware and are ready to work with next-generation GPU and AI infrastructure. Your existing data center experience can be the foundation for developing deeper expertise in NVIDIA GPU systems, AI infrastructure and high-performance computing. Can send directly to email: aubrey@ pro integrate.net

Skills: Troubleshooting, CRM, IT Support, Java, Ticketing System, SQL Query, Technical Support, Remote Support, Application Support, Microsoft SQL Server