Customer Service Freight Forwarding
About the company
PT PANAKOR LOGISTICS INDONESIA is offering an exciting career opportunity for talented professionals to join our team as a Korean-Speaking Customer Service We are looking for dynamic and dedicated individuals to strengthen our customer service team, particularly in handling communication with Korean-speaking partners and clients. This position offers a supportive work environment, opportunities for professional growth, and the chance to contribute directly to the success of our logistics operations as the company continues to expand its business
Your tasks
Handle customer inquiries, coordinate import-export and follow up shipments in logistics and freight forwarding. Responsibilities:
- Handle customer inquiries and provide professional customer service
- Understand import-export shipment and INCOTERMS
- Source and negotiate rate with shipping lines, airlines, transporters, vendors management
- Prepare and send quotations/offers to customers and overseas agents, follow up on bookings & shipments
- Coordinate with customers, overseas agents, shipping lines, and internal teams
- Maintain good relationships with customers and overseas agents
- Ensure smooth communication and coordination throughout the shipment process
- Work closely with Operation and Accounting
- Handle other tasks assigned by Branch Manager
- Specific job duties will be discussed during the interview
Requirements
- Minimum Bachelor's Degree (S1)
- Good understanding of Export & Import procedures and documentation
- Able to prepare and negotiate freight quotations for customers and overseas agents
- Fluent in English, both written and spoken
- Korean language skills are a plus
- Good communication, negotiation, and customer service skills
- Detail-oriented, responsible, proactive, and able to work independently or as part of a team