Online Customer Support Specialist
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Customer Support Agents for SMM Panels (Not a Call Center)
Please submit your CV in English. CVs submitted in other languages will not be considered. We’re expanding our team to support our growing network of Social Media Marketing (SMM) panel websites. If you're tech-savvy and fluent in both Bahasa Indonesia and English, this is your opportunity!
Please check out some of our websites: jasasmm.com smm.ist Responsibilities:
- Respond to customer inquiries and support tickets via our website
- Identify and report order issues to the development team; monitor and follow up on order processes
- Assist with routine website checks and weekly improvements
- Provide basic SEO inputs and article writing
- Translate platform content from English to Bahasa Indonesia
Requirements:
- Proficient in English and Indonesian (minimum B2 level, written and spoken)!
- Strong computer skills; IT background is a plus
- Hands-on knowledge of major social media platforms (Facebook, Instagram, TikTok, YouTube, Telegram, etc.), including analytics and platform features
- Critical thinker with a proactive mindset
- Able to work full-time from our Bali office
- Fresh graduates are welcome — we hire for mindset, not just experience
Skills: Customer Service, Content Writing, Communication Skills, Teamwork, English Customer Service, English-Indonesian Translation, Problem Solving, Customer Support, Help Desk, Customer Relationship Management