Provide professional customer service in Mandarin Chinese, English, and Indonesian, including greeting customers, explaining products and services, and handling customer inquiries and complaints.
Communicate information about products, services, promotions, and company policies clearly and accurately to ensure customers understand the information provided.
Address customer needs and complaints by providing prompt and appropriate solutions in accordance with company procedures and authorized responsibilities.
Communicate with Mandarin- and English-speaking customers to understand their needs, provide relevant information, and ensure their concerns are handled effectively.
Support sales activities by recommending products based on customer needs and achieving established monthly sales targets.
Maintain up-to-date knowledge of the company's products, services, promotions, and policies to ensure optimal service quality.
Escalate customer issues requiring further assistance to supervisors or relevant departments.
Prepare regular reports on daily customer service activities, customer feedback, complaints, and operational issues.
Requirements
Minimum Diploma (D3) degree in any field.
Proficiency in Mandarin Chinese at a minimum HSK Level 3, both spoken and written.
Good command of English, both spoken and written.
Ability to communicate professionally with customers in Mandarin Chinese, English, and Indonesian.
Strong communication, public speaking, and interpersonal skills.
Previous experience in Customer Service is an advantage.
Previous experience in Sales or Marketing is an advantage.
Customer-oriented with the ability to handle customer inquiries and complaints effectively.
