Back Office

Responsibilities:

• Proficient in using Microsoft Office (Word, Excel) and CRM systems.
• Understanding of credit and debit transaction processes.
• Good verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Good interpersonal skills to handle customers with different personalities.
• Able to work efficiently and accurately while handling multiple tasks simultaneously.
• Good command of Bahasa Indonesia. English proficiency is a plus.

Requirements:

• Willing to work in shifts.
• Willing to attend meetings on days off if required.
• Detail-oriented, organized, and neat in handling administrative tasks.
• Proactive and able to take initiative in resolving customer issues.
• Able to work under pressure and meet deadlines.
• Friendly and patient when handling customer requests and complaints.

WFO: BSD

Skills: Data Entry, Microsoft Outlook, Google Docs, Organizational Skills, Google Sheets, Microsoft Excel, Office Administration, Administration, Customer Service, Microsoft Office