Sales Promotor area Jabodetabek
Required Qualifications: •Minimum high school diploma (SMA/SMK) or equivalent •Minimum 1 year experience as a promotor, SPG/SPB, or similar retail/FMCG role •Well-groomed appearance, communicative, and confident •Honest, disciplined, and responsible •Able to work under sales targets •Willing to work shifts and on weekends/holidays •Owns a smartphone for reporting and documentation purposes Preferred Qualifications: •Experience in the frozen food/beverage industry •Familiarity with digital reporting systems and ODOO •Owns personal transportation (motorcycle) •Understanding of basic merchandising and planogram principles
Position Summary The Modern Trade Promotor serves as the frontline brand ambassador for Our Product at Modern Trade outlets. This role encompasses achieving sales targets, managing product display and freezer conditions, monitoring stock levels and product temperature, and building strong relationships with store personnel. The Promotor is the first line of defense in maintaining product availability, display quality, and brand image at the point of sale.
- Sales and Target Achievement
•Achieve monthly sales targets set by the company •Actively and proactively offer products to store visitors •Communicate Paletas Wey product advantages (100% real fruit, no preservatives, premium quality) and handle customer objections effectively •Perform upselling and cross-selling of product variants to customers •Execute product sampling programs as scheduled to drive trial purchases •Accurately record and report every sales transaction
- Merchandising and Display
•Arrange product display in the freezer according to company Planogram standards to ensure neatness, visibility, and attractiveness •Install and maintain POSM (Point of Sale Materials) including freezer stickers, backsplash, wobblers, and price tags •Ensure products are always available in the freezer (Shelf Availability) with no out-of-stock occurrences •Ensure price tags are correctly placed and reflect current pricing •Maintain freezer cleanliness (interior and exterior) according to company standards •Coordinate with store management to secure premium display positions (gondola ends, eye-level placement)
- Stock and Inventory Management
•Conduct daily stock checks and ensure availability of all product variants •Consistently apply FIFO (First In First Out) system to prevent product expiration •Monitor product expiry dates and immediately report products approaching expiration •Submit restocking requests to MD Leader/Sales based on demand patterns and inventory levels •Handle and report damaged, melted, or unsellable products according to company procedures •Conduct weekly stock counts and reconcile with system data
- Temperature Monitoring and Freezer Condition
•Check freezer temperature at least twice daily (morning at store opening and afternoon) and log in the daily record •Ensure freezer temperature remains stable between -18°C and -22°C per company standards •Immediately report temperature anomalies or freezer malfunctions via ODOO ticket (not via WhatsApp or private chat) •Perform visual inspection of freezer physical condition: door gasket, freezer lid, power cable, and condenser cleanliness •Coordinate with the MEP team for preventive maintenance scheduling •Ensure the freezer is not overloaded and air circulation is unobstructed
- Reporting and Administration
•Prepare daily sales reports and submit to MD Leader, Sales Supervisor, and Order Taker •Compile monthly stock reports with store print-outs as supporting documentation •Record and submit daily freezer temperature logs •Report competitor activities at the outlet (pricing, promotions, new products, display changes) •Document display conditions (before/after photos) on a regular basis •Report customer feedback and complaints to supervisor •Complete attendance check-in/check-out according to established procedures
- Promotional Program Execution
•Execute promotional programs set by the company at the outlet (discounts, bundling, buy 1 get 1, etc.) •Install promotional materials (posters, banners, shelf talkers) according to guidelines •Monitor and ensure promotional programs run throughout the designated period •Report promotional program effectiveness (redemption count, sales increase during promotion) •Coordinate with store management to secure additional promotional support (end caps, special displays)
- Relationship Building and Customer Service
•Build and maintain positive relationships with store staff (store manager, supervisors, cashiers, warehouse staff) •Provide friendly, informative, and professional customer service •Represent the Paletas Wey brand positively in every interaction •Handle customer inquiries and complaints politely, and escalate to management when necessary •Coordinate with internal teams (Sales, MEP, Operations) to ensure smooth outlet operations
- Product Knowledge
•Master all Paletas Wey product information: flavor variants, ingredients, unique selling points (100% real fruit, no preservatives), pricing, and serving methods •Clearly articulate Paletas Wey’s differentiation against competitors and copycat products •Attend product training sessions and new product updates organized by the company •Conduct product knowledge training for all Modern Trade store staff in charge of Paletas Wey Frozen and Dairy products to ensure correct handling, storage, and selling practices •Know the Paletas Wey brand story and communicate it effectively to customers
- Discipline and Grooming Standards
•Arrive on time according to the assigned shift schedule •Perform check-in upon arrival and check-out upon departure from the outlet •Wear the Paletas Wey uniform and ID card while on duty •Maintain a neat, clean, and professional appearance (grooming standards) •Do not leave the work area without permission from supervisor or store management •Comply with outlet/store regulations and company SOPs
- Communication and Escalation Flow
Key Performance Indicators (KPI) KPI Target
Skills: Teamwork, Channel Promotion, Customer Service, Communication Skills, Sales and Marketing, Ground Promotion