Fulfillment Lead

Responsibilities

• Manage end-to-end fulfillment operations, including order processing, picking, packing, and distribution.
• Oversee daily packing and shipping operations to ensure orders are processed accurately and efficiently.
• Manage the distribution of products and samples to affiliates, creators, and partners.
• Design, set up, and develop warehouse operations from the ground up.
• Develop and implement SOPs, workflows, and operational processes.
• Manage inventory flow and ensure stock accuracy.
• Identify operational bottlenecks and continuously improve fulfillment and warehouse efficiency.
• Lead and manage the operations team to ensure daily targets and service levels are achieved.
• Monitor operational performance and implement improvements where needed.
• Collaborate with other teams such as Purchasing, Finance, Sales, Marketing, and Customer Service to ensure smooth order fulfillment and delivery.

Requirements

• 3+ years of experience in fulfillment, warehouse, logistics, supply chain, or retail operations.
• Experience in building or scaling warehouse operations is a strong plus
• Strong understanding of fulfillment, inventory management, packing, and distribution processes.
• Proven experience in developing and implementing SOPs and operational workflows.
• Strong leadership and people management skills.
• Hands-on and execution-oriented — able to get involved directly and solve operational issues on the ground.
• Strong organizational, analytical, and problem-solving skills.
• Detail-oriented with a strong sense of ownership and accountability.
• Comfortable working in a fast-paced and rapidly growing environment.
• Willing to work full-time in South Jakarta.

Skills: Warehouse Management, Warehouse Operator, Team Leadership, Stock Opname, Stock Control