SAP FICO (L1 Support)
Must-have:SAP
Your tasks
Job Responsibilities
- Receive user tickets related to SAP Finance (FICO) and Sales & Distribution (SD) modules, log and follow up on service ticket
- Resolve common issues per operational guidelines, provide basic troubleshooting, assist with permission requests and end-user guidance.
- Escalate unsolvable issues to the L2 team, ensure proper information handover, track progress and communicate feedback to end users.
Requirements
- Hands-on experience in SAP usage, end-user support or basic SAP maintenance; familiar with either FICO or SD module.
- Basic understanding of financial processes or sales business processes including sales order, delivery and billing.
- Proficient in English for daily work; able to communicate with overseas users via email, tickets and online meetings.
- Available to work shifts aligned with US time zone, accept evening or night shifts based on local location.
- Strong service mindset, communication and documentation skills; able to follow standard procedures for ticket handling.
Preferred Qualifications
- Experience in IT Service Desk, overseas user support or Shared Service Center.
- Familiar with ticketing tools such as ServiceNow and Jira
- Practical experience with SAP ECC / S/4HANA usage or support