IT Tech Lead / Engineering Delivery Manager

TECH LEAD / ENGINEERING DELIVERY MANAGER

OVERVIEW

• Posisi: Tech Lead (Delivery & Resource Management)
• Tipe Kontrak: Contract 6 bulan dengan kemungkinan extension ke Permanent Fulltime
• Lokasi: Hybrid | Mega Kuningan, Jakarta Selatan
• Salary: Competitive (Negotiable berdasarkan pengalaman & track record)
• Reporting To: Engineering Leadership / Director of Engineering

DESKRIPSI PEKERJAAN

Kami mencari Tech Lead yang berpengalaman untuk menggabungkan technical guidance hands-on dengan rigorous capacity management. Anda akan bertanggung jawab untuk memvalidasi estimasi pre-sales dan mencegah project delivery risks, mengoptimalkan alokasi engineer untuk prevent burnout, dan menjamin kualitas final delivery sesuai standar.

Peran ini ideal untuk technical leader yang:

• Paham tension antara ambisi bisnis dan delivery capability
• Punya gut feeling akurat tentang estimation & feasibility
• Nyaman stepping into hands-on technical problem-solving di saat kritis
• Passionate tentang mentoring dan team growth

TANGGUNG JAWAB UTAMA

• Resource & Capacity Management
• Actively track engineer workloads across multiple concurrent projects
• Maintain realistic capacity planning dan prevent over-allocation
• Forecast resource needs untuk upcoming projects (3-6 bulan horizon)
• Monitor team velocity dan identify burnout signals early
• Optimize developer allocations to maximize utilization tanpa sacrificing quality

• Estimation Validation & Sign-Off
• Review pre-sales proposal dan effort estimates sebelum client submission
• Critically assess feasibility berdasarkan team capability dan current load
• Spot unrealistically short developer timelines dan flag risks
• Work dengan pre-sales team untuk refine scope dan timeline
• Own the "yes" or "no" decision sebelum commitment ke klien

• Quality Assurance & Engineering Standards
• Establish dan enforce engineering standards across projects
• Conduct architecture review untuk major deliverables
• Lead technical design discussions untuk complex challenges
• Ensure solutions comply dengan data localization dan security regulations
• Maintain code quality dan delivery reliability metrics

• Hands-On Leadership & Escalation
• Serve sebagai senior technical escalation point untuk team
• Step in untuk critical design decisions dan architectural guidance
• Lead troubleshooting session saat project hit significant blockers
• Mentor junior engineers dalam technical problem-solving
• Participate actively dalam delivery tanpa becoming bottleneck

• Delivery Execution & Alignment
• Maintain weekly alignment antara pre-sales commitments dan technical reality
• Track project progress against original timeline & scope
• Identify deviation early dan communicate dengan stakeholders
• Ensure delivery quality dan client satisfaction di setiap milestone
• Lead post-delivery review untuk continuous improvement

TARGET & EVALUASI KINERJA (PROBATION PERIOD)

KPI UTAMA (Success Criteria):

1. Manajemen Beban Kerja Engineer (Workload Health)

• Mapkan current resource utilization & identify pain points dalam 2 minggu pertama
• Implement capacity planning & allocation strategy yang sustainable
• Target: No over-allocation; realistic workload distribution across team
• Evidence: Resource tracking dashboard, workload metrics, velocity trending

1. Zero Client Disputes (Quality & SLA Compliance)

• Maintain stakeholder satisfaction & no escalated complaints dari klien selama probation
• Ensure delivery timeline & quality standards tercapai sesuai commitment
• Proactive communication dengan klien di setiap milestone
• Evidence: Client satisfaction feedback, zero breach reports, SLA compliance rate

1. Quality Management Alignment (Technical Standards)

• Establish & implement engineering quality standards (code review, architecture review, testing)
• Ensure compliance dengan data localization & security regulations
• Reduce technical debt & rework incidents
• Evidence: Quality metrics, code quality score, incident tracking

Metrik Pendukung (Supplementary):

• Team morale survey (zero burnout signals)
• Estimation accuracy (pre-sales vs. actual delivery comparison)
• On-time delivery rate untuk completed projects
• Number of successfully resolved escalations/blockers

Evaluasi Milestone:

• 30 days: Workload assessment completed; initial standards established
• 60 days: Capacity plan operationalized; first delivery checkpoint
• 90 days: Midterm review (alignment antara workload, quality, client satisfaction)
• 180 days: Final probation assessment & conversion decision

KUALIFIKASI & REQUIREMENT

EXPERIENCE (Mandatory):

• Minimal 5 tahun hands-on software/cloud engineering experience
• Minimal 2 tahun managing team capacity, project delivery, atau engineering operations
• Background di agency, systems integrator (SI), atau consultancy environment preferred
• Proven track record delivering multiple concurrent projects on time & on budget
• Experience dengan distributed team atau cross-office resource management

TECHNICAL DEPTH (Strong):

• Hands-on expertise di cloud architecture (Google Cloud preferred, atau AWS/Azure)
• Strong understanding modern application development (microservices, APIs, containerization)
• Data architecture knowledge (DWH, pipelines, lake house concepts)
• Practical understanding data & AI solutions (LLMs, vector databases, RAG patterns)
• Comfort dengan reviewing code & architectural proposals critically

RESOURCE & CAPACITY DISCIPLINE:

• Demonstrated track record managing team workloads tanpa compromising quality
• Meticulous project timeline & resource allocation management
• Strong estimation accuracy (ability to smell unrealistic timelines)
• Familiarity dengan project management tools & methodologies (Agile, Waterfall, hybrid)
• Ability to communicate trade-offs antara scope, timeline, dan resource clearly

RISK CONTROL & DECISION MAKING:

• Skeptical mindset: Questioning assumptions di pre-sales proposal
• Risk-aware: Able to identify technical debt dan delivery risks early
• Commercial mindset: Understand margin impact dari scope creep atau timeline slip
• Stakeholder communication: Comfortable saying "no" atau "not in timeline" professionally

BAHASA & KOMUNIKASI:

• Fluent Bahasa Indonesia (native atau near-native)
• Business-level English (spoken & written)
• Strong written communication untuk project documentation & status updates

NICE-TO-HAVE

• Cloud certification (GCP Associate Cloud Architect, AWS Solutions Architect, atau setara)
• Exposure ke AI/ML projects dan LLM implementation
• Familiarity dengan Indonesian data localization regulations (GDPR, PDP, OJK)
• Experience dengan performance management & team development
• Knowledge tentang enterprise procurement & approval workflow (helps pre-sales conversations)
• Background di fintech, e-commerce, atau enterprise software (high-value domain)

KEUNTUNGAN POSISI

• Strategic Impact: Direct influence pada delivery excellence & team health
• Technical Satisfaction: Hands-on involvement dalam critical technical decisions
• Hybrid Flexibility: Kantor Mega Kuningan dengan WFH option
• Leadership Growth: Opportunity to build & scale delivery team
• Competitive Compensation: Attractive salary + possibility conversion ke permanent role
• Mentoring Platform: Work dengan talented engineers & contribute to team growth

INFORMASI TAMBAHAN

Start Date: ASAP (flexible, dapat dibicarakan) Work Arrangement: Hybrid (minimal 2-3 hari/minggu di office Mega Kuningan) Interview Process:

• Initial screening CV
• Technical deep-dive (architecture, estimation, decision-making scenarios)
• Leadership assessment & team dynamics discussion
• Final round dengan Engineering Director

Expected Timeline: Closing dalam 2-3 minggu

Skills: Server Technical Support, Technical Writing, IT Technical Support, Software Technical Support, Technical Team HRBP, After-Sales Technical Support, Technical Job Recruitment, Multimedia Technical Support, Technical Decisions, Pre-Sales Technical Support