Online Service or IT Consultant (Male)

Role Object To manage customer inquiries across multiple channels, ensure timely responses, and support both pre-sales and after-sales processes, while maintaining a high level of customer satisfaction. Key Responsibilities

• Handle customer inquiries from multiple channels (Social Media, Telephone, etc.)
• Respond to and manage two types of inquiries:

New customers (Pre-sales) : collect information and pass to Sales Existing customers (After-sales) : answer questions and provide support regarding system

• Follow up on leads from the public pool and ensure proper handling and assignment
• Handle inquiries related to the system and coordinate with the Sales or relevant teams
• Conduct system demos for potential customers
• Support customer onboarding process for new users
• Maintain accurate records of customer interactions and updates in the system
• Ensure timely response and maintain service quality across all communication channels

Qualification

• Minimum Diploma or Bachelor’s degree (any field);
• Experience in Customer Service / Support / Presales / Trainer is a plus;
• Prior experience in Omnichannel and Warehouse Management System is a plus;
• Basic understanding of inventory, logistics, or supply chain processes is a plus；
• Familiarity with SaaS or system-based environments is an advantage；
• Comfortable handling routine tasks as well as ad-hoc operational issues；
• Experience in handling clients, vendors, or external partners is a plus；
• Experience in startup or fast-growing companies is an advantage；
• Proficient in English (both written and spoken), Mandarin is a plus；
• Fresh graduates are welcome to apply.

Skills: Warehouse Operator, ERP Software, Business Strategy, Negotiation Skills, Communication Skills, B2B Sales