Prepare and coordinate SPG work schedules based on store operational needs.
Manage SPG recruitment and hiring to ensure adequate staffing across assigned retail locations.
Manage onboarding and training of new SPG.
Monitor and recap SPG working hours, attendance, and overtime when applicable.
Monitor and evaluate SPG productivity and sales performance.
Coordinate with SPGs and store management to address staffing or operational issues.
Conduct regular store visits to evaluate staff performance, product displays, store cleanliness, and operational compliance.
Coordinate with store management, warehouse teams, and internal departments regarding stock replenishment, product transfers, and operational issues.
Prepare regular reports on sales performance, attendance, staffing, and store conditions.
Requirements
Minimum Diploma (D3) or Bachelor's degree (S1) in any field with related experience.
Minimum 2 years of experience in retail operations, sales supervision, or team coordination; experience in footwear, fashion, or FMCG retail is preferred.
Previous experience supervising or coordinating a frontline sales team.
Strong leadership, communication, interpersonal, and problem-solving skills.
Good understanding of retail sales targets, customer service, and store operations.
Proficient in Microsoft Excel or Google Sheets for sales tracking and reporting.
Willing to conduct regular store visits and travel between assigned locations as required.
