Hospital Customer Service

Qualifications

• Minimum education of D3/S1, preferably from Health, Communication, or Administration majors
• Minimum 1 year of experience as Customer Service, Call Center (preferably in the health/hospital field)
• Possess good communication skills and high empathy towards patients
• Able to operate computers and office applications (Ms. Office, hospital information systems)
• Able to work in a shift system (including nights, weekends, and holidays)
• Possess good problem solving and complaint handling skills
• Possess a clear voice and good articulation
• Preference given to those who understand hospital service workflows
• Possess active English skills (oral and written)

Responsibilities

• Receive and handle inbound calls as well as incoming messages via chat (e.g., WhatsApp) from patients or patients' families
• Provide information regarding hospital services (doctor schedules, clinics, facilities, procedures, etc.)
• Assist with the patient registration or reservation process via telephone
• Handle patient complaints quickly, accurately, and professionally
• Record and document every interaction with patients into the system
• Ensure patient satisfaction through friendly and responsive service
• Maintain patient data confidentiality in accordance with applicable standards and regulations
• Perform follow-ups if necessary regarding patient requests or complaints

Skills: Communication Skills, English Customer Service, English Language, Customer Service, Problem Solving, Customer Satisfaction