Collection Staff

Your tasks

We are looking for a detail-oriented, communicative, and assertive individual to join us as a Collection Team member. You will be responsible for managing accounts receivable, ensuring the completeness of billing documents, and maintaining positive relationships with customers to ensure healthy company cash flow.

• Billing & Follow-up: Conduct regular debt collection follow-ups with customers through various communication channels, including phone calls, emails, and direct field visits (field collection) when necessary.
• Document Management & Reconciliation: Ensure all collection documents are complete and accurate (including Invoices, Tax Invoices/Faktur Pajak, Delivery Receipts/BAST, and Purchase Orders/POs), and coordinate closely with the Billing team to promptly resolve any administrative issues.
• Financial Record & Reporting: Accurately document and update every collection communication history on a regular basis, and prepare routine status reports on accounts receivable.
• Payment Entry: Accurately input customer payment data into the Stream Finance application.

Requirements

• Previous work experience in Collection, Accounts Receivable (AR), or similar roles (experience in a relevant industry is a plus).
• Strong grasp of receivables reconciliation and familiarity with commercial billing documents (Invoices, Tax Invoices, BAST, POs, etc.).
• Accustomed to operating financial systems or payment recording applications (experience using Stream Finance or similar ERP software is preferred).
• Possess strong communication, negotiation, and persuasion skills, with the ability to handle pressure effectively.
• A proactive, meticulous, disciplined individual with high integrity in managing company data and funds.