IT Technical Support

Kualifikasi:

• Bachelor degree in IT (fresh graduate)
• Smart, Inisiativ and easy to learn new things.
• Familiar (or having well knowledge) network, hardware, Open source, kabel fiber optic and applications
• Analytical and problem-solving skills to troubleshoot and diagnose issues Understanding Windows, Mac OS and Linux System
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
• Demonstrated written communication skills to create useful support logs
• Time management skills to provide updates and fixes within a promised time frame

Responsibilities:

• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues Installing new software and hardware drivers and updating existing ones as needed
• Generate and updating employees on the status of their service requests Logging all service requests and updating tickets as needed
• IT Technical Support

Skills: Installing New Software, Mac OS, Linux, Windows Server Administration