HRIS Application Support

📣 We’re Hiring: HRIS Application Support | PT. Gema Inovasi Teknologi (Part of IFT Group)

We’re looking for a tech-savvy HRIS Application Support to bridge the gap between our HR processes and system technology. If you are a problem-solver who enjoys helping people navigate complex systems and ensuring data integrity, we want to hear from you! 🔹 What You’ll Do:

• Technical Support & Troubleshooting: Act as the primary point of contact for HRIS-related queries; manage helpdesk tickets and resolve issues across various modules (Attendance, Payroll, Onboarding, etc.).
• Root Cause Analysis: Diagnose technical glitches or functional errors and provide rapid, effective resolutions to minimize downtime.
• User Empowerment: Conduct training sessions and provide hands-on guidance for new users to ensure a smooth system adoption.
• Documentation: Build and maintain a comprehensive knowledge base, including user manuals, FAQs, and training materials.
• Data Maintenance: Ensure all support activities and resolutions are well-documented for future system audits and improvements.

🔹 What We’re Looking For:

• Educational Background: Bachelor’s degree in Information Systems, Information Technology, or a related field.
• HRIS Expertise: Deep understanding of HRIS modules such as Payroll, Attendance, Performance Management, and Talent Management.
• 1-2 years of experience in HRIS
• Technical Proficiency: Advanced skills in Microsoft Excel/Google Sheets for data processing and reporting; basic knowledge of database management and data structures.
• Problem-Solving Maven: Strong troubleshooting skills with the ability to diagnose both technical bugs and functional feature issues.
• Communication Ace: Ability to translate complex technical jargon into simple, easy-to-understand language for non-technical users.
• Customer-Oriented: A proactive mindset focused on user satisfaction and efficient problem resolution.
• Analytical Thinking: A logical approach to diagnosing issues and optimizing system workflows.

Skills: Technical Support, Hardware Maintenance, IT Support, Ticketing System, Customer Service, Help Desk, Network Troubleshooting, Teamwork, Remote Support, Troubleshooting