Collection Staff

About the Role! We are looking for a Collection Staff who is responsible for conducting field collection activities, following up with customers with overdue payments, and supporting the company in maintaining effective collection processes.

Key Responsibilities:

• Conduct field visits to customers’ homes, workplaces, or business locations to follow up on overdue payments.
• Visit customers who are difficult to reach through telephone or other communication channels.
• Deliver official collection letters, warning letters, and other required documents directly to customers.
• Conduct skip tracing to locate customers who have moved or cannot be reached at their registered address.
• Follow up on customers’ payment commitments and provide updates on collection progress.
• Maintain accurate records of field visits, customer information, and collection activities.
• Prepare daily, weekly, and monthly collection reports.
• Coordinate with internal teams regarding collection status and customer follow-up.
• Perform other duties related to collection activities as assigned by the supervisor.

Requirements:

• Minimum Diploma (D3) from any major.
• Previous experience in collection, field collection, debt collection, credit, or related roles is preferred.
• Willing to conduct frequent field visits.
• Good communication and negotiation skills.
• Able to communicate effectively with customers in a professional manner.
• Strong persistence, discipline, and responsibility in following up on outstanding payments.
• Familiar with the local area and able to locate customer addresses.
• Able to operate basic Microsoft Office applications and prepare reports.
• Possess a valid driving license (SIM C) and have a personal motorcycle is preferred.
• Willing to be assigned to field locations according to business needs.

Skills: Teamwork, Accounts Receivable, Corporate Finance