Business Development & Account Management Officer

About the Role We are looking for a Business Development & Account Management Officer who is passionate about identifying new business opportunities while building and maintaining strong relationships with clients and business partners. This role is responsible for business acquisition, prospecting, account management, client relationship management, partnership development, and business expansion initiatives. The successful candidate will collaborate with cross-functional teams to ensure business and client needs are effectively addressed. The ideal candidate is a proactive, communicative, and results-driven professional with excellent negotiation and administrative skills, strong English communication abilities, and a good understanding of the fintech, financial services, digital assets/cryptocurrency, or Web3 industry.

Key Responsibilities

• Identify and develop new business opportunities, including potential clients, merchants, and strategic partners.
• Conduct prospecting, client outreach, presentations, follow-ups, negotiations, and relationship development activities.
• Build and maintain long-term professional relationships with clients and business partners.
• Manage assigned accounts while understanding each client's business needs and growth potential.
• Identify opportunities for business growth, upselling, cross-selling, partnerships, and other strategic collaborations.
• Prepare, present, and follow up on business proposals, commercial offers, and partnership opportunities.
• Monitor business pipelines, account status, sales performance, and target achievement.
• Ensure client data, partnership records, pipelines, and supporting documents are maintained accurately and systematically.
• Prepare periodic reports on business activities, account performance, partnership progress, and business achievements.
• Collaborate closely with Operations, Product, Compliance, Legal, Finance, Marketing, and other internal stakeholders to support business development initiatives.
• Respond promptly to client and partner inquiries, requests, and issues, escalating them when necessary.
• Ensure all business activities comply with company policies, SOPs, and applicable regulations.
• Support the company's expansion within the Digital Financial Assets (DFA), cryptocurrency, fintech, and financial services ecosystem.

Qualifications

• Bachelor's Degree (preferred) or Diploma in Business, Management, Marketing, Economics, Finance, or a related field.
• Minimum 1–2 years of experience in Business Development, Business Acquisition, Sales, Account Management, Partnership, Relationship Management, or a similar role.
• Experience in fintech, financial services, payment, digital assets/cryptocurrency, technology, or Web3 industries is highly preferred.
• Strong business development and business acquisition capabilities, including prospecting, lead generation, client acquisition, follow-up, and opportunity development.
• Proven ability to establish and maintain professional relationships with clients, partners, and stakeholders.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong verbal and written English communication skills.
• Excellent administrative skills with experience managing databases, documentation, proposals, pipelines, and reports.
• High attention to detail and strong documentation accuracy.
• Proficient in Microsoft Office or Google Workspace, especially Excel/Google Sheets.
• Experience in account monitoring and pipeline management.
• Strong analytical and organizational skills with the ability to prioritize multiple tasks.
• Target-oriented with a commitment to quality and compliance.
• Able to work independently as well as collaboratively in a cross-functional environment.
• Strong problem-solving and follow-up skills.
• High integrity, professionalism, and confidentiality.
• Basic understanding of Digital Financial Assets, cryptocurrency, blockchain, fintech, or financial services.
• Comfortable working in a fast-paced, highly regulated, and rapidly evolving industry.

Core Competencies

Business & Commercial

• Business Development
• Business Acquisition
• Prospecting & Lead Generation
• Account Management
• Partnership Development
• Negotiation & Deal Closing

Client & Relationship Management

• Client Relationship Management
• Stakeholder Management
• Communication & Presentation
• Follow-up Management
• Problem Solving

Administration & Reporting

• Client Database Management
• Documentation Management
• Business Pipeline Tracking
• Account Monitoring
• Reporting & Data Management
• Microsoft Excel / Google Sheets

Industry Knowledge

• Fintech
• Financial Services
• Digital Financial Assets & Cryptocurrency
• Blockchain / Web3
• Regulatory & Compliance Awareness

Preferred Qualifications Candidates with the following qualifications will have an advantage:

• Existing network or experience working with corporate clients, institutional clients, merchants, financial institutions, fintech companies, or strategic partners.
• Good understanding of the cryptocurrency, blockchain, Web3, and digital asset ecosystem.
• Experience handling B2B sales, strategic partnerships, corporate accounts, or institutional accounts.
• Experience using CRM systems, sales pipeline tools, or account management platforms.
• Strong English proficiency for business communication, proposal writing, and professional documentation.

Skills: Business Strategy, Business Negotiation, Business Growth Strategy, HubSpot, Salesforce, International Business, Business Analysis, Business Development, New Business Development, Business Improvement